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City Centre
Lisbon
1.0
km
Airports
Humberto Delgado (LIS)
8.2
km
Aerodromo Municipal de Cascais (cat)
20.6
km
Train
Rossio Train Station
1.1
km
Underground
Avenida Metro Station - South Exit400 m
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
EUR 17 per day
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Allergy-free rooms
Lift
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Sports trainer
Guest Parking
Electric kettle
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's menu
Spa & Leisure
Indoor swimming pool
Leisure/ TV room
Spa & wellness centre
Turkish bath
Jacuzzi
Manicure
Waxing
Beauty treatment
Massage
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
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Location
Rua Castilho, 11,
Lisbon,
Portugal,
1269-072,
Lisbon Region
Map view
street view
Rua Castilho, 11,
Lisbon,
Portugal,
1269-072,
Lisbon Region
City landmarks
Castle
Castle of Sao Jorge
2.5
km
Square
Praca do Comercio
2.3
km
cnrs Rua de Santa Justa & Largo do Carmo
Santa Justa Lift
1.8
km
Square
Rossio Square
1.3
km
Market
Time Out Market Lisboa
2.1
km
Church
Miradouro da Senhora do Monte
2.1
km
Church
Miradouro Sao Pedro de Alcantara
1.2
km
Church
Lisbon Cathedral
2.2
km
Museum
Calouste Gulbenkian Museum
1.9
km
Museum
National Museum of Ancient Art
2.0
km
Park
Parc Eduardo VII
1.4
km
Church
Church of Sao Roque
1.4
km
LisbonPortugal
Bairro Alto
1.4
km
Square
Graca Church and Convent
1.7
km
Museum
Dr. Anastacio Goncalves House-Museum
1.3
km
Museum
Alfama
2.1
km
Rua Augusta 2 Praça do Comércio
Arco do Triunfo
2.0
km
Church
Igreja do Menino Deus
1.8
km
Square
Luis de Camoes Square
1.6
km
Church
Basilica da Estrela
1.5
km
Museum
Carmo Archaeological Museum
1.6
km
Rua das Portas de Santo Antao
Casa do Alentejo
1.0
km
LisbonPortugal
Chiado
1.5
km
Event hall
Lisbon Coliseum
1.1
km
Garden
Miradouro do Torel
1.2
km
Church
Convento de Sao Pedro de Alcantara
750 m
Museum
The National Museum of Contemporary Art
1.9
km
Nearby
Avenida da Liberdade
Avenida da Liberdade
410 m
Garden
Natural History Museum and Botanical Garden
520 m
Historic Site
Reservatorio da Patriarcal
520 m
Restaurants
Rendez Vous Bistro
0 m
Rua Castilho n0 13A At Altis Grand Hotel
Garden Roof Bar
90 m
Rua Castilho 11 Topo do Altis Grand Hotel
Dote - Cervejaria Moderna
130 m
Rua Barata Salgueiro 37A
Blue Restaurant & Bar
110 m
Rua Rodrigo da Fonseca 2
Level Eight Roof Top Bar & Lounge
70 m
Rua Castilho 14C Terrace
39 Degraus Restaurante Bar
70 m
Rua Barata Salgueiro 39 Cinemateca Portuguesa
Os Tibetanos
150 m
Rua do Salitre 117
Tasca do Salgueiro
130 m
Rua Barata Salgueiro 37 A R/C Zona Da Avenida Da Liberdade / Marques de Pombal
Reviews and Ratings
Feedback from previous guests about their experience
78%
liked the resort and would come back again
7.8/10
Very good
Rooms
7.8
Location
8.9
Service
8.6
Dining
6.1
Guest reviews
7.8/10
based on 60 reviews
4/5
based on 1624 reviews
8.8
8.8/10 based on 2480 reviews
#98 of 325 hotels in Lisbon based on Tripadvisor
Elliot
United Kingdom,
January
2025
7.8/10
My stay at this hotel was quite the experience. The location was perfect for exploring the area, and the staff were genuinely friendly and accommodating. However, the rooms could use some updates, as they felt a bit dated and the noise levels were higher than expected. Overall, it was a good experience but with some room for improvement, particularly regarding the comfort and soundproofing of the rooms.
Rooms
6.0
The rooms were nice but definitely in need of an overhaul. I could hear lots of noise from the neighboring rooms, especially in the bathroom, which was quite distracting. Plus, the sliding doors to the balcony did not open, which was disappointing.
Service
9.0
The service was top-notch! The staff went above and beyond to ensure we had an amazing stay, always with a smile and eager to help with whatever we needed.
Location
10.0
The location was excellent, allowing us to easily walk to nearby restaurants and attractions. It was very accessible to public transport, which made getting around a breeze.
Dining
6.0
The dining options were standard and a bit basic. I found myself getting bored with the same selections after a couple of days, though I appreciated the variety at breakfast.
Facilities
7.0
The facilities were decent, but nothing too fancy. The pool area was nice, but I was hoping for more amenities to enhance the experience.
Horace
United States,
December
2024
7.8/10
I had a pleasant stay at this hotel, appreciating the clean and comfortable rooms on the deluxe 10th floor. The location is convenient, close to the center, although the nearby dining options were somewhat limited. The staff provided exceptional service, which really made my experience enjoyable. However, the hotel felt a bit tired, and the lack of a view from my room was a small downside.
Rooms
9.0
My room was very clean and modern, offering great comfort despite lacking a view.
Service
10.0
The service was outstanding; the staff was professional, particularly the doorman who went above and beyond to help.
Location
8.0
The location was great, just a short walk from the city center, making it easy to explore.
Dining
5.0
I found the dining options to be below average, which was a bit disappointing.
Facilities
7.0
While the facilities were acceptable, they felt a bit dated and could use some upgrades.
Trevor
United States,
December
2024
8.4/10
I had a wonderful stay at the hotel, where the location was fantastic, just a short walk to the main avenue and countless dining options. The rooms were nice and offered a lovely gift of port wine and a Lisbon custard. The service was exceptional, with friendly staff always ready to assist. However, I encountered a small hiccup with my room not being ready upon arrival.
Rooms
7.0
The rooms were nice, and I appreciated the thoughtful gift of port wine and custard. However, I did experience a delay at check-in with my room not being ready, which was a bit frustrating.
Service
9.0
The staff was incredibly friendly and helpful, especially the girl in guest assistance. They offered great services, including a free shuttle to the airport, making my stay much more convenient.
Location
10.0
The location was fantastic and really convenient, being just a 10-minute walk to the heart of the city. I loved being close to the main avenue and the incredible local restaurants.
Dining
8.0
The breakfast was very good, featuring a fresh and varied selection, which included my favorite pastel de nata. It was a great way to start the day!
Facilities
8.0
While I didn't use all the facilities, I noticed they had great options available. Everything seemed well-maintained and in good condition.
Christina
United Kingdom,
December
2024
8.8/10
The hotel had a fantastic location, making it easy to explore the city and enjoy nearby attractions. The rooms were spacious and really comfortable, with great amenities. However, the service had some hiccups, and the dining experience could use some improvement, particularly for breakfast. Overall, it was a good value for money, but the issues in service and dining were noticeable.
Rooms
8.0
The rooms were a good size and had really comfortable beds with amazing pillows, which is always a plus after traveling.
Service
6.0
The staff was friendly and helpful, but there were delays due to some communication issues and computer system problems.
Location
10.0
The location was amazing and central to everything, which made it easy to explore the city and get to various attractions.
Dining
5.0
While the dining options had some variety, the breakfast could have been better as it didn't offer many choices.
Facilities
7.0
The hotel had decent facilities, but I wish they could be improved to match the overall experience.
Hannah
United Kingdom,
December
2024
8.2/10
I had a lovely stay at this hotel, especially enjoying the spacious Delux Double room on the 10th floor, which was perfect for our family. The location was great, just a short walk from shopping and restaurants. However, the service could use some improvement, especially regarding parking and assistance. Overall, it offered good value for money considering the amenities, but a few tweaks in service would make it exceptional.
Rooms
9.0
The Delux Double room was spacious and well-appointed, providing more than enough room for us to feel comfortable without getting in each other's way.
Service
7.0
While the staff was friendly, I felt that the service could be enhanced, particularly with guidance on parking and more proactive assistance.
Location
9.0
The hotel is in a great position—quiet yet close to bars and restaurants, only a short walk to shopping areas and public transport.
Dining
8.0
I didn't use the breakfast facilities, so I can't comment on that, but the dining options I did try were quite good.
Facilities
8.0
The facilities were quite nice, with clean and modern amenities that added to the overall comfort of our stay.
Gloria
United States,
November
2024
7.6/10
I had a nice experience at the hotel with clean and spacious rooms that were comfortable for us after a busy day. The location is excellent for exploring nearby areas, which really enhanced our stay. The service, especially during breakfast, was friendly and attentive. However, there was some confusion about the dining options, and I wish I had known sooner that we could order eggs or omelettes during breakfast.
Rooms
7.0
The rooms were nice and spacious, perfect for the three of us, but they could use a bit of an update.
Service
9.0
The concierge staff was very prompt and friendly, especially Paola during breakfast, who was attentive to guests' requests.
Location
9.0
The hotel's location is fantastic for exploring the adjoining districts and is away from the underground station, making it a great experience.
Dining
6.0
The breakfast featured a good variety of Portuguese and Western options, but I was only informed on the last day that we could order omelettes.
Facilities
7.0
Overall, the hotel had decent facilities, but nothing that stood out overly.
Robert
United States,
November
2024
8.8/10
I had a delightful stay at this hotel! The rooms were remarkably clean and spacious for one person, making my visit very comfortable. The staff were friendly and attentive, contributing to a pleasant dining experience. However, the distance to some attractions is a bit hilly, which may not be ideal for everyone, and the dining options, while good, could benefit from a bit more variety.
Rooms
9.0
The room was clean and spacious, with a lovely lounge area and a large bathroom featuring a big shower. It was very comfortable for one person.
Service
10.0
The staff were incredibly friendly, polite, and helpful. They were attentive during breakfast and made the dining experience even more enjoyable.
Location
8.0
The hotel's location was impressive; a little hilly, but it was great for accessing the bar and restaurant areas, and it was just a short walk to various attractions.
Dining
9.0
The dining was excellent with a wide selection that catered to every guest's taste, and I particularly enjoyed the ability to ask for eggs Benedict.
Facilities
8.0
Facilities were well-maintained, and the overall ambience was very pleasant.
Evelyn
United Kingdom,
November
2024
8.4/10
I had a lovely stay at the hotel, enjoying the clean and beautiful rooms, along with the friendly staff who made me feel welcome throughout my visit. The location was perfect for exploring the city, but I found the dining options a bit limited, especially at breakfast. Overall, it was a great experience, though it would have been even better with more variety in the dining options.
Rooms
9.0
The rooms were clean, spacious, and beautifully maintained, creating a comfortable atmosphere for my stay.
Service
9.0
The staff was incredibly friendly and helpful, always ready to assist with any requests.
Location
10.0
The hotel was in a fantastic location, making it easy to walk to many of the city’s sights.
Dining
6.0
While the options were decent, I felt that the breakfast could have offered more variety to truly impress.
Facilities
8.0
The hotel had great facilities, but there were times when they felt a bit crowded.
Austin
United States,
November
2024
7.4/10
I had a mixed experience during my stay. The location is really great, making it easy to explore Lisbon's beautiful center, and the service was exceptionally friendly and helpful. However, the rooms felt a bit dated and were not as clean as I expected, and the dining options could be improved. Overall, I think the hotel offers decent value for money, but there are certainly areas that need attention.
Rooms
5.0
The rooms were a bit old compared to the pictures and had some cleanliness issues, like a stained carpet and a small dirty bathroom. While I appreciated having a refrigerator and coffee maker, the TV was laggy and the remote didn't even connect.
Service
9.0
The staff was exceptionally friendly and went out of their way to help, even checking on us early in the morning to see if we needed our room cleaned. They were quick to give us our keys upon arrival, which was a nice touch after an early flight.
Location
10.0
The hotel is located just 1.5 km from the harbor and within walking distance to the main shopping street, making it very convenient to explore all the different areas of Lisbon.
Dining
7.0
While the breakfast had a good range of options, I found it to be not as memorable as it could be, especially compared to other places I've stayed.
Facilities
6.0
The hotel had decent facilities, but nothing particularly stood out as exceptional. It felt like it could use some modernization.
Conrad
United States,
November
2024
8.0/10
I had a decent stay at this hotel. The rooms were spacious and gorgeous, perfect for two people, but I did encounter a few issues with attention to detail, like a faulty television that needed fixing. The service was outstanding, especially from staff member Sara Ribeiro, who really made our stay memorable. The location was convenient for exploring Lisbon, although a 20-minute walk is necessary to reach the main tourist areas. The dining options, while sufficient, could use some improvement, especially in the breakfast department.
Rooms
8.0
The rooms were gorgeous and spacious, and our Deluxe room had everything we needed without any extra charge.
Service
10.0
The service was absolutely amazing, with attentive staff like Sara Ribeiro who looked after us well.
Location
8.0
The location is very good, allowing easy walks to Lisbon’s famous areas, even if it requires a pleasant 20-minute stroll to the central tourist spots.
Dining
6.0
Dining options were okay, but I would have preferred a better selection, especially hot meal options.
Facilities
7.0
While I didn't make much use of the facilities, they seemed adequate for a comfortable stay.
Stephen
United Kingdom,
October
2024
7.6/10
I had a lovely stay at this hotel, enjoying a beautiful balcony view over Lisbon and having a very clean and spacious room with modern amenities. The service was thoughtful, with complimentary treats each evening, although the staff could have been more friendly. The location was excellent for exploring the city, but those hills do make it a bit challenging at times. Overall, I felt it was great value for money with just a few minor bumps.
Rooms
9.0
My room was very clean and comfortable, featuring a spacious bathroom and modern amenities like a Nespresso machine.
Service
7.0
I was impressed by the thoughtful service, receiving complimentary wine, cheese, and chocolate during my stay, which really added a special touch.
Location
8.0
The hotel's location is perfect, within easy walking distance of the city's main sights, albeit a bit hilly.
Dining
5.0
The dining options in the hotel were quite limited which was a little disappointing, especially for a five-star establishment.
Facilities
7.0
The hotel had nice facilities, although I wish there were more dining options available during my stay.
Isabella
United Kingdom,
September
2024
7.2/10
I had a lovely stay at the hotel, and I truly enjoyed the clean and comfortable rooms. The staff was friendly and went above and beyond during my visit, making for a very relaxing holiday. However, I did notice that the dining experience could use some improvement, especially at breakfast where the hot food was often cold. The location was good for exploring the area, but it's a bit of a walk to the main town, which might not be ideal for everyone.
Rooms
8.0
The rooms were clean and comfortable, with a nice balcony that would be perfect for summer visits.
Service
9.0
The staff went above and beyond during our stay; they were warm and helpful, making it the best part of our experience.
Location
7.0
The location was good for city tours and close to main tourist areas, though it was a little walk into the main town.
Dining
5.0
The dining experience was pretty good with a wide variety of choices, but I found the hot food frequently served cold.
Facilities
7.0
The facilities were nice, offering various amenities, but nothing stood out as exceptional.
John
United Kingdom,
September
2024
6.8/10
I had a nice stay at this hotel, which is located not too far from the airport and within walking distance to many tourist attractions. The rooms are comfortable, although they could use a bit of refurbishment. The service was decent, with some highlights like complimentary treats, but there were also some follow-up issues. Overall, it provides good value for money, especially considering the prime location.
Rooms
7.0
The rooms are lovely with a desk and sitting chair, and mine had a nice city view. However, it could really do with a refurbishment.
Service
6.0
While the service had its ups and downs, like sending complimentary wine, cheese, and chocolate on consecutive nights, there were also issues with promised compensation that weren't fully explained.
Location
9.0
The location is ideal, just a 10-minute walk into town, offering a quiet spot with easy access to all the main tourist sights.
Dining
5.0
The dining options were standard and basic. I found myself getting bored after a couple of days, so an alternative menu would be appreciated.
Facilities
7.0
The hotel facilities were adequate, but nothing stood out as exceptional.
Ann
United States,
September
2024
8.6/10
I had a wonderful stay at the hotel, with clean and spacious rooms that felt quite comfortable. The staff was genuinely friendly and helpful, adding to the positive experience. However, I found the dining options a bit pricey for what was offered, and the Wi-Fi was an extra cost that seemed a bit unnecessary. Overall, it provided good value for money despite these minor setbacks.
Rooms
9.0
The rooms were clean, spacious, and very comfortable, which made my stay enjoyable.
Service
9.0
The service was excellent, and the staff were really friendly and always eager to assist with any requests.
Location
8.0
The hotel is situated in a convenient location, just a short walk from various bars, restaurants, and shops.
Dining
6.0
The dining options were a bit pricey, and while the quality was decent, I expected a better value.
Facilities
8.0
The facilities were well-maintained, particularly the outdoor areas, which were nice for relaxation.
Larry
United States,
September
2024
8.2/10
I had a pretty mixed experience at this hotel. On the plus side, the staff was absolutely wonderful, going above and beyond to ensure my stay was comfortable. The location is fantastic, right in the heart of the city with easy access to restaurants. However, I was disappointed when my room wasn't ready at check-in time, which felt a bit frustrating. The breakfast was decent, but not something I would particularly rave about.
Rooms
7.0
The room was a great size and very comfortable, but I was supposed to have a city view that wasn't quite up to par.
Service
10.0
The staff were amazing and really went out of their way to help me, especially the doorman who was super helpful.
Location
9.0
Location-wise, it couldn't get much better. I could easily walk to all the restaurants and attractions.
Dining
5.0
The breakfast was just okay. It was decent enough, but I'm glad it came with my room because I wouldn't have paid extra for it.
Facilities
6.0
Facilities were decent, but nothing really stood out. It was an average setup for what you’d expect.
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